General Guest Services Policy

Our business relationship is one-on-one and direct with each guest. There are no third parties involved and adding to the cost of business.

Our Specific Responsibilities

The Garça Branca will make every effort to provide you with a safe and enjoyable Goan holiday from the time we pick you up to the time you leave Goa. However each guest is solely responsible for their own vacation planning and arrangements, including all Passports, Visas, Health prerequisites, Consular directives, Travel to and from Goa, Holiday, Travel & Medical Insurances, Customs and/or Immigration regulations.

Our focus is to provide each guest with exceptional customer service and their choice of our 3 All Inclusive packages or to personalize our standard accommodations, which include breakfast, by selecting services from our a-la-carte menu.

Accommodation, Occupancy & Check-out Policies

According to international practice, you can take possession of your accommodation after 3 PM prior to the first night booked and vacate the same by 12 noon of the day following the last night booked.

Every reasonable flexibility, at either end, will be extended to our guests.

Tipping & Gratuities Policy

As with most countries, tipping is normal and up to 12% of your bill is the right amount. Our practice is that all staff share in the tips-pool.

Please turn-in your sealed tips envelope at the time of check-out and this will be processed according to staff practices. Thank you.

Concierge Services Policy

Our staff can offer assistance to our guests when making local arrangements for sightseeing or tours.

At your direction, we will try to book said tours with regular and dependable operators. Their conditions and prices will be passed on to you without any surcharge by our staff. We will transport you to their point of departure and collect you at their point of return.

Dress Code, Smoking and Drug Policies

No smoking or drugs are permitted anywhere inside The Garça Branca. Each guest is free to dress for their comfort within their suite, but a general casual dress code is in effect in all public access or common areas.

Nudity and topless bathing are NOT permitted in Goa — do not forget your swimsuit and do not forget to wear it! (Entry to religious places will be denied if your attire is considered immodest).

Food Take Out Policy

With the exception of finger foods and The Garça Branca transport, all services are for internal consumption on the premises of The Garça Branca only. This is a requirement of the class of ‘business permit’ and must be adhered to without exception.

General Behaviour Policy

The Garça Branca reserves the right, at any time, to end the stay of any guest, if the behaviour of that guest or that of any member of his/her party is likely, in our opinion, to cause distress, damage, danger to, or annoy our other guests, employees or anyone else. In the event of a terminated stay, The Garça Branca will not refund any pre-paid fees or be liable for any fees incurred by the guest or his/her party to find alternative accommodations, transportation or meals.

Trip, Vacation Interruption and Travel Health Insurance Policies

It is highly recommended, and the sole responsibility of each guest of The Garça Branca, to obtain an appropriate level of trip and health insurance PRIOR to traveling to India.

Insurance Carriers in Goa will not provide more than basic coverage over a restricted number of health categories. Please consult a travel agent that is familiar with Indian travel to plan your trip and health insurance coverage prior to booking your holiday to Goa.

Cancellation Policy

Cancellation by The Garça Branca

If we cancel, you will receive a full refund of monies you have paid us.

Cancellation by Guest

If you want to cancel your booking after it has been confirmed by The Garça Branca, we will require a cancelation request in writing from the person that made the original booking request. As per our policy, The Garça Branca will charge a cancellation fee on the scale shown below. These charges reflect our estimated loss as a result of dealing with your booking to the point of cancellation and any other losses we may have to incur.

You may have recourse under your Holiday Insurance Policy if your reasons fall within the conditions of the policy.

Payment Schedule & Amounts

Payments may be made by Secure PayPal Transaction only.

Policy Changes

Both the Cancellation and Deposit conditions above may be restated at the discretion of Management.